Terms Of Use

Service Content

1. Party B provides Facebook advertising accounts to Party A, allowing Party A to directly conduct online advertising services to promote the brand and products of Party A at Facebook’s designated advertising spaces.

2. Party B will manage the Facebook advertising accounts and support issues related to Facebook for Party A.

3. Party B will advise and support Party A on issues related to Facebook policies. Party A is responsible for making necessary adjustments to the communicated policies. If Party A’s Facebook advertising is not executed due to policy violations without following Party B’s advice, Party A will be fully responsible.

Implementation Plan

1. Party A shall submit account registration information according to the form. Within a maximum of 48 hours, Party B will provide the account when Party A’s website and page comply with the regulations.

2. During the validity of this Contract, Party A will run multiple advertising campaigns. The methods of implementation, advance payment/payment, and the general terms regarding the rights and obligations of the parties shall be carried out according to this Contract unless otherwise agreed upon and specifically recorded in the email exchange between the two parties.

3. If Party A delays the obligation of payment to Party B, in addition to Party B’s right to request Party A to fulfill the provisions specified in Clause 4 of this Contract, Party B has the right to temporarily suspend the campaign or correspond to the number of days of delayed payment for Party A’s Facebook account without notifying Party A.

Deactivated Account

1. When party A needs to liquidate the contract, the deposit, balance, and fees in the account will be refunded within 15 (fifteen) working days.

2. If the account is not deactivated but the website or page is locked, or if party A does not want to pursue the initial registration information, or requests to open a new account as a replacement, party A must pay the new account initiation fee (account deposit and balance will be transferred to the new account).

3. When the account is deactivated, party B will proceed to appeal the account back to party A. If the account is not returned after 72 hours of appeal, party B will proceed to issue a new account for party A.

4. In case the account is deactivated due to:

a) Party A using advertising content that violates the prohibited terms in Facebook’s policy as stipulated at the following link: https://facebook.com/policies/ads/ and the terms specified by party B at the link: http://wglobal.agency/

b) Party A using images and advertising content that have not been reviewed by Party B.

c) Party A’s Facebook account is suspended for review (checkpoint) or deactivated.

d) Party A’s domain is deactivated.

Party B will proceed to register a new account for party A. Party A must pay the new account initiation fee (the balance of the old account will be transferred to the new account). The number of times a new account is opened due to account deactivation shall not exceed 02 (two) times.

5. In the event the account is deactivated and the fault is not due to party A:

a) Due to Facebook’s mistake.

b) Images and content have been approved but the reason for the account deactivation is unclear.

Party B will register a new account for Party A without any payment required.

Rights And Obligations Of Both Parties

1. Rights And Obligations Of Party A:

a) Party A has the right to set up and adjust Facebook advertising campaigns on the account provided by Party B.

b) Party A has the right to complain about the quality of information and services provided by Party B. Any complaints must be made in writing and sent to Party B within 03 (three) days from the date of the issue. Party B must respond to Party A’s complaint within 03 (three) days from the date of receiving Party A’s written complaint.

c) Party A is obligated to fully and promptly pay Party B according to the provisions of this Contract.

d) Party A is obligated to cooperate, facilitate, and provide the necessary information, documents, and materials to adjust with Party B by Facebook’s policies.

e) Party A is responsible for ensuring that the advertising information on the Facebook account provided by Party B does not violate Facebook’s prohibited terms and the laws of Vietnam. In case Party A uses advertising content that violates the prohibited terms in Facebook’s policy, and the account is suspended or flagged by Facebook, causing an impact on the entire system of Party B, Party A is responsible for a fee of 12,500,000 VND (Twelve million five hundred thousand Vietnamese dong) for each locked or flagged account. Facebook’s policies are stipulated at the link: https://facebook.com/policies/ads/

f) Party A is liable for penalties for violations and compensation for damages according to the provisions of this Contract.

2. Rights And Obligations Of Party B:

a) Party B has the right and obligation to request Party A to make full and timely payment according to the provisions in Article 4 of this Contract.

b) Party B has the right to request Party A to cooperate in making adjustments to advertising campaigns or other related issues by Facebook’s policies.

c) Party B is obligated to notify Party A of any notifications from Facebook that may affect Party A’s advertising campaigns. In the event of any adverse issues, both parties must promptly notify each other for discussion and resolution.

d) Party B is obligated to respect the copyrights of the magazine/publishing units/electronic newspapers provided by Party A and not to use this content for commercial purposes after the completion of the campaign.

e) Party B is obligated to ensure that the account provided to Party A is always maintained and not suspended for any reason except for force majeure and the disclaimers of Party B.

f) Party B is obligated to maintain the security and not simultaneously provide Party A’s account being used to another party under any circumstances.

g) Party B will compile and reconcile the actual advertising costs of each advertising campaign every month.

h) Party B will immediately notify Party A in case of force majeure and/or other disclaimers of Party B.

i) Party B is responsible for penalties for violations and compensation for damages according to the provisions of this contract.

j) Party B has the right to unilaterally terminate this contract at any time if Party A violates Facebook’s advertising policies, leading to a serious impact on the entire system of Party B.

Rights Of Refusal To Exclude Liability

1. Party B has the right to immediately suspend campaigns or close Party A’s Facebook account. After notifying Party A, Party B is not bound by whether Party A agrees or not when it is found that Party A does not comply with Facebook’s regulations on policies and the regulations of the Vietnamese government on the use of Internet services, website usage, or the registered Facebook Fanpage to disrupt social order, undermining national security, causing damage to cultural traditions, ethics, or conducting illegal business. In this case, Party B’s legal obligations are excluded.

2. Party A has the right to unilaterally terminate the Contract if Party B does not fulfill or sufficiently fulfill Party B’s obligations.

3. If Party B’s account provided to Party A doesn’t maintain operations, Party B will settle the expenses based on the advance amount that Party A has paid and the actual expenses in Party A’s advertising account within 14 working days.

4. If Party A violates the obligation to pay Party B as stipulated in Article 4 of this Contract, Party A shall bear a corresponding late payment fee of 0.03% of the overdue amount/day.

Commitment To The Content

Party A guarantees that any content produced by Party A in the Campaign, including but not limited to texts, graphics, designs, trademarks, artworks, products, services, brands, and other materials owned by Party A or used by Party A with permission from the owner. Any dispute regarding this content between Party A and any third party is not the responsibility of Party B and does not affect the terms of this Contract.

Privacy Statement

1. Confidential information means all information, data, or any documents of such nature disclosed by one party to the other for the performance of the work/service under this Contract.

2. Confidential information does not include information or documents that:

a) are stored or accessible through public channels not resulting from the recipient’s disclosure or by a third party disclosed by the recipient;

b) are rightfully owned by the recipient disclosing the information;

3. Both parties undertake not to disclose confidential information unless required to do so by Vietnamese law or competent State authority. Depending on the Company’s decision, the Contractor agrees to sign a separate agreement to specify this confidentiality commitment.

4. The parties commit to strictly enforce this confidentiality commitment even after the Contract has expired.

Event Of Force Majeure

Party B shall be exempt from liability for losses incurred during the campaign such as cessation, loss, or failure to transmit information,… in the following cases:

1. Direct incidental, consequential, or legal damages.

2. Losses due to technical errors or suspension of operation from the Facebook system.

3. Losses due to Internet connection errors, and national network infrastructure.

4. Losses due to Party A’s violation of Internet service usage, use of registered websites or Facebook pages for purposes of disrupting social order, undermining national security, harming cultural traditions, and ethics, or engaging in illegal business activities.

Modification, Extension, Liquidation, Termination Of Contracts

1. Any modifications or supplements related to the terms of this Contract must be agreed upon by the parties in writing. If one party wishes to modify or supplement the content of the Contract, it must notify the other parties in writing at least 10 (ten) days in advance. Within 14 working days from the date of receiving the notification, if the other parties do not respond in writing, the notification shall be deemed accepted.

2. The Contract may be extended by written agreement of the Parties at least 07 (seven) days before the expiration date or the end of the extension period.

3. This Contract shall terminate:

a) On the expiration date or any time thereafter.

b) Before the end of the campaign:

i) By written agreement of the Parties.

ii) By written notice 07 (seven) days before the termination of Party A’s campaign sent to Party B.

iii) By written notice from Party B to Party A if Party B has sent written notice of violation to Party A 02 (two) times but has not received a remedy for the violation.

iv) If one party is dissolved or bankrupt.

4. The termination of the Contract by any Party under Article 12 of this Contract shall not prejudice the other rights arising from this Contract or under the laws of Vietnam.

5. In the event the Contract is terminated under Article 12.3 (b)(ii), Party B is responsible for refunding to Party A the entire amount of advance payment corresponding to the number of days not performed, and/or Party A is responsible for paying Party B the remaining amount corresponding to the number of days Party B has performed services but has not been paid within 03 (three) days from the date of termination of the campaign and contract termination request.

Dispute Resolution

During the execution of the Contract, if there are any difficulties or disputes arising from or related to the Contract, both parties need to notify each other to discuss and resolve in a spirit of cooperation and goodwill, for the benefit of both parties. In case the disagreement cannot be resolved, the dispute will be settled in the competent People’s Court. The incurred costs include but are not limited to discussion and resolution fees, court fees, judgment execution fees, third-party resolution fees, and other fees incurred during the dispute resolution, which shall be borne by the losing party.

Other Terms

1. Both parties commit to fully comply with all terms and conditions stipulated in the Contract and other relevant annexes (if any).

2. The Contract is effective from the signing date until the end of the campaign.

3. Any modification or supplementation to this Contract shall be made in writing with the consent and agreement of both parties. Such modified or supplementary documents shall be an integral part of the Contract.

4. This contract is made into 02 (two) copies of equal value, each party keeps 01 (one) copy for implementation.